Process Improvement

"Process improvement" means making things better, not just fighting fires or managing crises. It means setting aside the customary practice of blaming people for problems or failures. It is a way of looking at how we can do our work better.

When we take a problem-solving approach or simply try to fix what's broken, we may never discover or understand the root cause of the difficulty. Murphy's Law comes into play and our efforts to "fix" things may actually make things worse.

However, when we engage in true process improvement, we seek to learn what causes things to happen in a process and to use this knowledge to reduce variation, remove activities that contribute no value to the product or service produced, and improve customer satisfaction. A team examines all of the factors affecting the process: the materials used in the process, the methods and machines used to transform the materials into a product or service, and the people who perform the work.

Zainasoft applying Six Sigma as part of process improvement concept and delivering projects with extreme level of customer satisfaction and performance quality. We have certified professionals in Six Sigma at different levels who posses enriched experience in Project Management and Quality Management. Applying Six Sigma to software development makes software projects transparent to both management and customers. Transparency requires an important cultural change. As a result, after transparency is achieved, completing accurate project estimations while meeting both deadlines and customer requirements becomes a lot easier.

Software today is responsible for most of the added value in products, and must be blamed for many of its failures. Even if the iron hook breaks, it may be the software embedded in the measurement instrument to blame for not having detected it in time. When in Germany the high speed intercity express train crashed into an overpass, it was software that didn't detect the broken wheel ring well before the accident1. Mobile networks are suffering from not being able to provide interconnection to the Internet and interoperability between their own services. It is the software that fails. In e-Commerce and for making Web Services to work, security, reliability and fault tolerance are of essence. Software and business processes are not cooperating, as they should to make it profitable. Software is so ubiquitous that we must solve the software development problem to address a lot of other problems the society has.

The Six Sigma approach is:
  • Set the goal – Define
  • Define the metrics – Measure
  • Measure where you go – Analyse
  • Improve your processes while you go – Improve
  • Act immediately if going the wrong path – Control

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